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Time remaining before this course:
2015-02-09 09:30:00 GMT+00:00

DATES:
 
 9 Feb 2015
13 Mar 2015
24 Apr 2015
19 May 2015
  23 Jun 2015  
DURATION: 1 Day Seminar
SUITABLE FOR: Office workers and administrators who are looking to develop their role and develop their skills to PA level.
OBJECTIVES: By the end of the course you will:
  • Understand the role of the Executive PA and know the skills required for this position
  • Know how to build a successful working relationship with your manager
  • Understand the principles of assertive behaviour and how to communicate confidently
  • Know how to manage your time more effectively
  • Be ready to take on more responsibility
  • Have tips and techniques for analysing problems and making decisions
THE EXECUTIVE PA - ONE DAY COURSE

COURSE CONTENT

Introduction

  • What are we going to cover today?
  • What are my priorities for the day?

The role of the PA / Executive Assistant

  • What skills will help me to provide the proactive support my manager needs

  • What do I want from my role?

  • Understanding the role of management and where I fit in

  • Building a successful working relationship with my manager – working in partnership

Being Assertive

  • What is assertive behaviour?

  • Giving feedback to our managers and other team members

  • Learning to say ‘no’

Time management tips

  • Managing myself, my manager and my workload

  • Looking at symptoms of poor time-management and how they can be overcome

  • Setting priorities and meeting deadlines

  • To do lists, planners and other tools

Taking more control and responsibility

  • Solving problems effectively and with confidence

  • Making decisions in your manager’s absence

  • Using initiative to get the task done

The way forward

  • Key learning – review of practical tips to take back to the workplace

This course has taught me loads! Bite size info for me to carry with me always. I feel much more confident with myself and I know my performance will improve when I apply what I have learnt.



     

 

 

 

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