We are recruiting for a
top end property management/serviced apartment company based in the
City who require an experienced call centre operator to provide
support in their guest relations team. This is a key team to the
company’s customer service operations and they deal with all the
queries from their clients/guests. These could be anything from I
would like to change to a larger apartment, could you please provide
more glasses, could someone please pick up my dry cleaning to
letting guests know of repairs being completed (e.g. the water board
are doing work so no water from 10.00 – 12.00).
This team provides services 7 days a week and work on a shift basis
with the earliest start time being 7.30am and latest finish time of
9.00pm. You will be required to work on average two weekends a
experience for this role would be someone who has worked in a call
centre environment and enjoys dealing with a high volume of calls
and being a central customer service coordinator or alternatively
experience with a large 5 star hotel dealing with customer
service/reservations. You will be coordinating jobs so experience
with dispatching or assigning jobs would be a benefit. Exceptional
customer service skills and written communication ability are
essential – requests from guests are made either via email/online or
by phone and these skills will be assessed in the selection process.
This is a permanent role that offers a package of £20 – £24,000 per
annum, dependent on skills and experience. If this role is of
interest please submit your CV ASAP.
We consider every CV that is submitted to us, however please note
that time constraints mean we are only able to get back to
successful applicants. We may retain your details to match against
future job opportunities.
NB. It is a very competitive job market so before submitting your CV
it is worth a final check to make sure it is well laid out, up to
date and accurately reflects your qualifications, experience, skills
and abilities in relation to the position you are applying for.
Where you want to highlight your particular suitability it is worth
using a covering letter with your CV.