We have a great role
based near Reading for a Customer Service Order Manager, working for
a global blue chip organisation. There is free parking on site, or a
free bus service to pick you up from Reading train station. This is
a temporary role and will initially be for 6 months. Working hours
are Monday to Friday, 8.30 – 16.30 and 9.00 – 17.00 (rotating).
It would be desirable if you spoke fluent Dutch or French, though
this is not essential. You will ideally have a logistics background.
This is a unique customer service position where you are processing
orders that are shipped internationally and often to ships.
The successful candidate will be accountable for ensuring customer
orders are compliant with the brand offer before placing and keeping
the customer updated with delivery progress. It’s all about building
great relationships, both internally and with clients, along with
great attention to detail as the order, shipping and tracking
process is a complex one.
On a day to day basis you will:
• Be the central coordination point for the supplier, customer and
sales team and the key contact
• Manage allocated key accounts
• Provide pricing information
• Liaise with key staff internationally
• Process orders received via phone, email and fax and offer advice
where needed while ensuring orders are within the customer’s credit
• Log and track all information on in-house systems
• Resolve any issues, track lost items, and learn the technicalities
of the products supplied
• Update systems and provide relevant reporting.
Cross training will
be provided but you will need to have experience of working in a
customer service / order taking style role with an engineering /
technical type of product and if you have used SAP that would be an
We consider every CV that is submitted to us, however please note
that time constraints mean we are only able to get back to
successful applicants. We may retain your details to match against
future job opportunities.
NB. It is a very competitive job market so before submitting your CV
it is worth a final check to make sure it is well laid out, up to
date and accurately reflects your qualifications, experience, skills
and abilities in relation to the position you are applying for.
Where you want to highlight your particular suitability it is worth
using a covering letter with your CV.