We are currently
looking for a number of Learning & Development Coordinators to
support our clients Learning Service Centre, who manage over 5000
training sessions globally per year.
The successful candidate will be the first port of call for learners
and will be responsible for acting as a gatekeeper to the central
inbox, ensuring that end-user and stakeholder queries are answered
to a high standard and within agreed timescales.
This role is to start ASAP for 1 year.
o Ensuring that
emails sent to the HRLS Inbox are responded to promptly and making
sure that the query has been properly answered.
o Responsible for researching the answers to queries which cover all
aspects of HRLS remit, across all portfolios and for tracking and
reporting on responses.
o Completion of standard Inbox team reporting to track team response
rates and that quality metrics are being met.
o Working with members of the Logistics teams, Learning Coordinators
& Delivery Leads from across the global team in support of the
resolution of client and end-user queries.
This is a fast-paced
dynamic team, and you will need to be able to adapt to an evolving
brief in a changing environment.
o Very close
attention to detail and a methodical and systematic approach to day
to day work; ensuring the absolute reliability and integrity of your
outputs and system updates.
o Good interpersonal, communication & relationship building skills;
particularly with external and distant internal stakeholders.
We consider every CV that is submitted to us, however please note
that time constraints mean we are only able to get back to
successful applicants. We may retain your details to match against
future job opportunities.
NB. It is a very competitive job market so before submitting your CV
it is worth a final check to make sure it is well laid out, up to
date and accurately reflects your qualifications, experience, skills
and abilities in relation to the position you are applying for.
Where you want to highlight your particular suitability it is worth
using a covering letter with your CV.